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FAQs

About Us

Who We Are

  • What makes MobileNation Different?

    With our high-speed nationwide network and the latest Smartphones, we offer everything the other guys offer. But that's where the similarities end. Our plans give you MORE minutes, MORE data, MORE features and keep A LOT MORE money in your wallet every month.

Account Management

Activation

Account

  • Who can make changes to my MobileNation account?

    The only people who can make changes to an account are the Account Holder and the Authorized User. The Authorized User is someone the Account Holder has designated as the user of a particular mobile number on the account. An Authorized User has limited account access and must be able to identify specific account information in order to make changes. There are certain actions the Authorized User can take on their own, and then there are other actions that the Account Holder must grant permission for the Authorized User to perform.

    Responsible Party/Account Holder: Person(s) who signed the contractual agreements initially for service and is contractually liable.
    A Responsible Party/Account Holder can:
    - Sign contractual agreements/renew agreements/extensions.
    - Make plan and feature changes.
    - Make inquiries regarding account balances.
    - Make equipment changes.
    - Receive assistance with voicemail issues including resetting passwords.
    - Sign renewal agreements.
    - Request and receive detailed billing and call reports.
    - Gain assistance with online billing reports.
    - Authorize suspensions/unsuspensions on account.
    - Authorize disconnects and initiate port requests.
    - Request a number change request.
    - Make address change.

    Authorized User: Person(s) authorized by Responsible Party/Account Holder to perform the following at any time until authorization is revoked, or person(s) given contemporaneous, verbal authorization by Responsible Party/Account Holder to perform the following on a one-time basis:
    - Make plan and feature changes that do not require contract changes.
    - Make inquiries regarding account balances and usage.
    - Make equipment changes that do not require contract changes.
    - Receive assistance with equipment issues.
    - Receive assistance with voicemail issues up to and including having the voicemail pass codes reset.

    Authorized Users cannot perform the following:
    - Sign contractual agreements/renewal agreements/extensions.
    - Sign renewal agreements.
    - Request and receive detailed billing and call reports.
    - Gain assistance with online billing reports.
    - Authorize unsuspensions on account.
    - Authorize disconnects and initiate port requests.
    - Authorize number change request.

    Verification of identity will be required for all account transactions. Depending on the transaction being performed, the requester may be required to provide a picture ID and know the following information about the Account Holder: Last 4 digits of the account holder's Social Security Number, billing address, date of birth, and password on account.

Activating Service

    There are currently no FAQs available in this section. Please check back soon.

Coverage

MobileNation Wireless Network

  • Are there parts of the country that are not covered with the Unlimited Data, Talk and Text Plan?

    MobileNation owns and operates its own state-of-the-art high-speed wireless network within Tennessee and Kentucky. When members do happen to travel outside of our network, they are covered coast to coast through partnerships that we have with numerous regional and national wireless carriers. This assures that our members have the same level of high quality network service at home or nationwide.

Keeping Your Number

Local Number Portability

  • How do I keep my number?

    MobileNation is committed to delivering cellular service in an honest and straightforward manner. Our honest and straightforward approach is exactly what you will get when it comes to Wireless Local Number Portability (WLNP), which is the ability to bring your phone number (also known as "porting") with you when you change wireless and other carriers. MobileNation will tell you exactly what to expect and how to avoid surprises with WLNP.

    Keep the following in mind:

    - Don't cancel your current service, when your request goes through, your service with your old provider will be canceled automatically.
    - If you are under contract with your current provider when you decide to move your number to a new carrier, you will be liable for any early termination fees that may be applied to your old account.
    - Have your account information handy, having your current provider's account number can make the request go more smoothly.
    - You can keep not only your wireless phone number, you can also keep a landline telephone number when you change providers.
    - The number port is for local numbers only. You cannot move your current number to a different area code if you are moving out of your current area.
    - Generally, the industry standard is 2.5 hours for a simple Wireless-to-Wireless port, and five business days for a simple Landline-to-Wireless port. Keep in mind these times may vary depending on certain factors.

Plans & Services

Calling Plans and Features

Contract Plans
  • Is 411 included with Unlimited Data, Talk and Text Plan?

    411 is not included with the Unlimited Data, Talk and Text Plan. However there are many free options such as 800-free-411 to choose from. MobileNation 411 is .99 per call.

  • Can I share the minutes, data or texting on my Unlimited Data, Talk and Text plan with other users?

    Minutes, data and text can only be shared with MobileNation Family Savings Plans.

  • When do my unlimited night and weekend minutes start?

    Night minutes start at 9:01 pm Monday through Thursday nights and end the following morning at 5:59 am. Weekend minutes start at 9:01 pm on Friday and last until 5:59 am the following Monday.

  • Is there an early termination fee with contract members?

    If for any other reason service is terminated prior to the Contractual Agreement scheduled end date, you will be liable for up to a $300 early termination fee per line terminated, plus the return of the equipment undamaged and in good working condition as determined in our sole discretion. The early termination fee may be prorated, in our sole discretion, based on the length of time remaining on the Agreement.

  • Are other people I call with my unlimited minutes charged for my call to them?

    It would depend on who they have service with and if their minutes are unlimited or charged by the minute.

  • How do I return a phone?

    Worry-Free Guarantee –Trial Period:

    Choosing your wireless network is a big decision. We get that. That's why we want you to try us before you commit to a new wireless life. We know you'll be glad you did. A No Contract Member has a 7-day trial period. A Contract Member has a 30-day trial period. If for some reason you need to cancel your service during the trial period, please remember that the phone being returned must be in like new condition and must be accompanied by its original packaging with all original contents, undamaged, proof of purchase and in good working condition. A restocking fee may be required if all items are not in this condition.

    Phone Exchange – Trial Period:

    You may return or exchange your phone once within 7 days for a No Contract Member and 14 days for a Contract Member. Phones with more than 500 minutes of usage will not be accepted for an exchange. The phone being exchanged must be in like new condition and must be accompanied by its original packaging with all original contents, undamaged, proof of purchase and in good working condition. All phone exchanges will be subject to a Restocking Fee of $50, due at the time of exchange.

  • How long do my carryover minutes and carryover data stay on my account?

    Your leftover data as well as your leftover minutes roll over for only one month. Any data or minutes used comes out of the carryover balance first before your standard package allowance is used. If any amount of the carryover bucket is not used in the following month, then they will expire when the next billing cycle starts.

No Contract Plans
  • Can I share my MobileNation prepaid (no contract) plan?

    YES! MobileNation makes it easy and affordable for families to share their minutes, data, and text messaging with a no contract membership plan. Just like our contract membership, no contract members can choose a family savings plan and share anytime minutes, unlimited mobile to any US mobile, unlimited text messaging, unlimited nights and weekends, and carryover minutes. When compared to AT&T, Verizon, and even StraightTalk prepaid plans, MobileNation can save families significant dollars every month on their no contract plan.

  • Can I share the minutes, data or texting on my Unlimited Data, Talk and Text plan with other users?

    Minutes, data and text can only be shared with MobileNation Family Savings Plans.

  • When do my unlimited night and weekend minutes start?

    Night minutes start at 9:01 pm Monday through Thursday nights and end the following morning at 5:59 am. Weekend minutes start at 9:01 pm on Friday and last until 5:59 am the following Monday.

  • Are other people I call with my unlimited minutes charged for my call to them?

    It would depend on who they have service with and if their minutes are unlimited or charged by the minute.

  • What is a “Money Wallet”?

    With MobileNation’s No Contract Membership Option, the calling plan service access is charged in advance. With this, MobileNation does not post-bill for charges generated from: 411 or International Long Distance calls. Funds within the Money Wallet pay for these types of usage.

  • How do I return a phone?

    Worry-Free Guarantee –Trial Period:

    Choosing your wireless network is a big decision. We get that. That's why we want you to try us before you commit to a new wireless life. We know you'll be glad you did. A No Contract Member has a 7-day trial period. A Contract Member has a 30-day trial period. If for some reason you need to cancel your service during the trial period, please remember that the phone being returned must be in like new condition and must be accompanied by its original packaging with all original contents, undamaged, proof of purchase and in good working condition. A restocking fee may be required if all items are not in this condition.

    Phone Exchange – Trial Period:

    You may return or exchange your phone once within 7 days for a No Contract Member and 14 days for a Contract Member. Phones with more than 500 minutes of usage will not be accepted for an exchange. The phone being exchanged must be in like new condition and must be accompanied by its original packaging with all original contents, undamaged, proof of purchase and in good working condition. All phone exchanges will be subject to a Restocking Fee of $50, due at the time of exchange.

  • How long do my carryover minutes and carryover data stay on my account?

    Your leftover data as well as your leftover minutes roll over for only one month. Any data or minutes used comes out of the carryover balance first before your standard package allowance is used. If any amount of the carryover bucket is not used in the following month, then they will expire when the next billing cycle starts.

Data Information
Included Features

    There are currently no FAQs available in this section. Please check back soon.

Optional Features

    There are currently no FAQs available in this section. Please check back soon.

Home Phone

International Calling

  • How can I make international calls?

    At MobileNation, we strive to save our members the most money possible. That is why when you need to call to or from an international location, we suggest that you use Google Voice. To use Google Voice, outside of the U.S., you will need a MobileNation Android phone and have access to an internet Wi-Fi signal (normally available at hotels and resorts). You will also need to download the Google Voice App from your MobileNation Android Phone.

    Click here to learn more about Google Voice.

Member Services

Hours

Devices

Android

  • What is the Android™ operating system (OS)?

    Android is an OS created by Google™ for use on mobile devices, such as Smartphones and tablets. It’s an OS that’s available on devices made by a variety of manufacturers, giving you more choices of device style and pricing.

  • How can I find out which Android™ OS version is on my device?

    The steps to find the current OS version varies by device. Below are general instructions that work for most Android devices. For detailed instructions about a specific device, please check the device manual.
    To find out which Android OS is on your device:
    1. Open your device’s Settings.
    2. Tap About Phone or About Device.
    3. Tap Android Version to display your version information.

  • Can I use a wireless phone from another carrier?

    Yes. MobileNation offers phone flashing for CDMA phones from other carriers. Please see a store for details.

  • Do I need a Google™ Gmail™ account to use an Android™ device?

    No. However, it is highly recommended because many of the services require you to sign in with a Google Gmail account to use them. For example, you won’t be able to access Google Play™ Store to download apps. You can set up a free Google Gmail account online or from your device.

  • What is Google Play™ Store?

    Google Play Store is the Android™ storefront where you can shop for apps, games, music, videos and books for your Android device. It offers both free and paid apps. Any items you download from Google Play Store will also be available on other compatible Android devices you have connected to your Google™ account.

Apple

Troubleshooting

Troubleshooting Tips

  • How can I increase my phone’s battery life?

    - Turn automatic applications sync off. 
    - Turn Bluetooth® power off.
    - Turn Wi-Fi off.
    - If your phone is equipped, use the Power Saver mode.

  • My MobileNation phone won't power on. What should I do?

    Here are a few simple steps to try if your MobileNation wireless phone will not power on.

    - Press and hold the power button.
    - Check the battery (remove and replace it).
    - Try plugging the phone into the charger.
    - If it shows that it's charging, let it charge for awhile.
    - If it shows it's not charging, try a different charger.
    - If none of these steps are working, you may need to bring your phone to any MobileNation retail location or contact Member Services for further assistance.

  • Why can I not make or receive calls?

    If you are unable to make or receive calls on your MobileNation phone:

    - Check the signal strength on your mobile phone to ensure you are receiving a good signal.
    - Check to ensure the “No Service” indicator is not displayed on your mobile phone. If you are receiving a good signal and service, try power cycling your phone by removing the battery while the phone is on, leaving it off for about 3 seconds.
    - Put the battery back in, turn the phone on, and attempt to make your call again.
    - You may need to update the software of your phone by dialing *228 and SEND. When prompted by the operator select option 1 to update your PRL (Preferred Roaming List).

    If none of these steps resolves the issue, please call Member Services from a landline phone at 1-877-732-2147.

  • What happened to my navigation icon?

    Navigation is now a part of Google maps.

    The easiest way to use navigation is through Google Now. Say "navigate to....address...." and away you go. Occasionally it won't understand everything you say so just type the address into Google Now.

    Navigation was always part of Google Maps, and now they are combined into one single app.

  • What does No Service mean on my phone screen?

    The NO SVC or NS (No Service) light will always appear on your display when you first power on your mobile phone. It generally takes a few seconds for your phone to recognize the available signal. If the NO SVC or NS light stays on continually when you are in one location, you may be in an area where it is difficult to pick up a signal, or you may be in an area that is outside the MobileNation Network.

    If you are certain you are within a MobileNation service area when you move outdoors and conditions for reception are good; try to power cycle your phone by removing the battery while the phone is on, leaving it off for about 3 seconds. Put the battery back in, turn the phone on, and attempt to make your call again.

    Also, you may need to update the software of your phone by dialing *228 and SEND, when prompted by the operator select option 1 to update your PRL (Preferred Roaming List). If neither of these steps resolves the issue please call Member Services from a landline phone at 1-877-732-2147.

  • Why do I hear feedback or an echo on my cell phone?

    If you're getting feedback (an echo or "squelch") whenever you talk on your cell phone, try turning down the volume. In some cases, your microphone can hear your earpiece (this is especially true for hands-free car kits). Adjusting your volume to a lower setting should help.

  • Why are my missed calls not going to voicemail?

    If you have your voicemail setup, your voicemail box is not full and your missed calls are not being directed to your mailbox, your phone is probably forwarded. To disable call forwarding, dial *73 and press SEND. The phone will automatically end the call and future missed calls will be correctly directed to your voicemail box.

  • Why can't I send or receive text or picture messages?

    Try to power cycle your wireless phone by removing the battery while the phone is on, leaving it off for about 3 seconds. Put the battery back in, turn the phone on, and attempt to send your message again.

    If your messaging is still not working, it may be caused by various different reasons. Please call us at 1-877-732-2147 so we may assist you.

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